Refund policy


Return and Refund Policy

Last updated: June 30, 2025


Thank you for shopping at Magizhi.


If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns, exchanges, and refunds.


The following terms are applicable for any products that you purchased from us.

 

 

 

Interpretation and Definitions

 


Interpretation

Words with capital letters have meanings defined below. These definitions apply whether in singular or plural.


Definitions

 

  • Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to South Jewels, 64, Krishna Complex (3rd Floor), Anna Silai, Opp. E.R. School, Tiruchirappalli, Tamil Nadu, India – 620002.

  • Goods refer to the items offered for sale on our Website.

  • Orders mean a request by you to purchase Goods from us.

  • Service refers to the Website.

  • Website refers to Magizhi, accessible at https://www.magizhi.com

  • You means the individual using our Service, or a company/legal entity represented by that individual.

 

 

 

 

Your Return, Exchange, and Cancellation Rights

 


We offer returns, refunds, and exchanges within the first 7 days from the date of delivery. If 7 days have passed since your delivery date, unfortunately we cannot offer a refund or exchange.


To be eligible:

 

  • The product must be unused and in original packaging.

  • You must provide proof of purchase.

 


To start a return or exchange, please contact us:

 

  • By email: info@magizhi.com

 

 

 

 

Refund and Exchange Process

 


Once we receive and inspect the returned item, we will notify you. If approved, your refund will be credited to your original method of payment within 14 days and if it is exchange you will get the same within 14 days. You will not be charged any fee for this.


Please note:

 

  • Only regular-priced items are eligible for refund.

  • Sale items cannot be refunded or exchanged.

 

 

 

 

Items Not Eligible for Return

 


We do not accept returns on:

 

  • Customized or personalized items

  • Items that cannot be returned for hygiene reasons (like unsealed earrings)

  • Items mixed with other goods after delivery

  • Goods that are damaged after delivery or past expiry

 

 

 

 

Returning Goods

 


You are responsible for the return shipping cost and risk. Send your item to:


South Jewels

No. 64 (Third Floor),

Krishna Complex,

Opp. E.R. School, Anna Silai,

Tiruchirappalli, Tamil Nadu, India – 620002.


We recommend using an insured and trackable shipping service. We cannot offer refunds without receiving the item or valid proof of delivery.